e baji FAQ — Deposit, Withdrawal, VIP and Support
From depositing and withdrawing funds from your e baji account to VIP cashback and 24/7 support — this page has direct answers to the most common questions from Bangladeshi players.
20+ questions answered
Minimum deposit ৳500
Withdrawal 10–45 minutes
Browse questions by topic
Withdrawal Questions
Bonus withdrawals, withdrawing at night, using a wallet in your own name, and pending requests — all the common withdrawal questions answered here.
To withdraw winnings earned from the welcome bonus at e baji, you must first meet the wagering requirement. You are required to wager the bonus amount 20 times — for example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before you can request a withdrawal. Read the Terms and Conditions page for the full details.
Approved withdrawal requests at e baji are generally processed within 10 to 45 minutes. Funds reach bKash, Nagad, and Rocket quickly. Bank transfers may take a little longer. Once the verification process is complete, the money is sent to your wallet.
Yes, withdrawals at e baji are available 7 days a week, 24 hours a day. You can submit a request on Fridays, Saturdays, and at night as well. Processing time is generally the same — 10 to 45 minutes. For any specific issue, you can reach the 24/7 live chat.
For the security of your e baji account, withdrawals must always be made to a wallet or bank account registered in the player's own name. Sending funds to a number registered in someone else's name is not allowed. This prevents fraud and keeps your money safe. Contact the support team if you have any issues.
If your withdrawal request is pending, first check that all the information in your profile has been filled in correctly. If your account verification is incomplete, the request may be on hold. If more than 45 minutes have passed and the funds have not arrived, contact e baji's 24/7 live chat with your transaction ID.
The minimum withdrawal amount at e baji is ৳500. Requests below this amount will not be processed. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer. Before withdrawing, make sure your balance is sufficient and wagering has been completed.
Contact and Support
What language the e baji support team speaks, which channels they are available on, and what to have ready to resolve your issue — all the information is here.
Yes, the e baji support team provides service in both Bengali and English. Bangladeshi players can comfortably ask questions and receive answers in Bengali. Writing in Bengali on live chat will still get you proper assistance — there is no language barrier.
e baji offers two support channels. First, 24/7 live chat — launch it directly on the site for an immediate response. Second, email support — you can write in detail for more complex matters. For urgent questions, live chat is the fastest option.
Before contacting e baji support, have the following ready: your registered username or mobile number, a detailed description of the issue, the transaction ID or date if applicable, and screenshots if you have them. This helps identify and resolve the issue faster.
Absolutely. The e baji support team is active 7 days a week, 24 hours a day — including midnight and holidays. You can contact them via live chat or email at any time in Bangladesh. If you run into a problem while playing slots or live casino at night, immediate assistance is available.
The e baji email support team tries to reply as quickly as possible. If you need an immediate resolution, live chat is the better option. When writing an email, keep the subject clear and include the necessary details (account number, description of the issue) — this helps you get a faster response.
VIP and Cashback
The three tiers of the e baji VIP program, how weekly cashback is calculated, and what benefits VIP members receive — all questions answered here.
The e baji VIP program has three tiers — Bronze (up to 0.3% weekly cashback), Silver (up to 0.5%), and Gold (up to 0.8%). Cashback is calculated based on your total net loss for the week. You can find more details on the e baji VIP benefits page.
Weekly cashback is calculated on the net loss for that week — that is, total losses minus total winnings. For example: if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.5% = ৳100 cashback. This is based on the maximum rate for that tier.
Moving up the e baji VIP tiers depends on how regularly you play. The more actively you play and bet, the sooner you create the opportunity to advance to the next tier. To find out the specific upgrade requirements, speak directly with the e baji support team or use live chat.
In addition to weekly cashback, e baji VIP members can receive priority support, special promotions, and enhanced benefits at higher tiers. Members who reach the Gold tier enjoy the highest cashback rate and exclusive offers. The full list of VIP benefits is available on the e baji VIP page.
At e baji, weekly cashback is generally processed at the end of each week's calculation. For accurate details on how and when it is credited to your account, ask the e baji support team via live chat or email — they can provide information specific to your account.
After opening a new account, your VIP journey generally begins at the Bronze tier. Bronze members also receive up to 0.3% weekly cashback. By playing regularly, you can gradually move up to Silver and Gold tiers for greater benefits. Only registered members aged 21 and above can take part in the VIP program.
Deposit Questions
Which payment methods are available, how to deposit with bKash, the minimum deposit amount — all commonly asked deposit questions answered here.
e baji currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank). Deposits via mobile banking are fast and easy. The minimum deposit amount is the same across all methods.
To deposit at e baji with bKash, first log in to your account, then select bKash from the deposit menu. Enter the amount and complete the transaction following the instructions provided. If you enter the deposit reference correctly, your balance will update quickly. The minimum amount is ৳500.
e baji does not charge any additional processing fees on deposits — the full amount you send will be credited to your account. However, bKash or Nagad may apply their own transaction charges, which are part of those services' own policies.
To play slot games or any other game at e baji, the minimum deposit is ৳500. This limit applies equally to bKash, Nagad, Rocket and bank transfer. A 100% welcome bonus on your first deposit is also available (terms apply).
Yes, deposits can be made at e baji using both Nagad and Rocket. Just like with bKash, log in, go to the deposit menu, select your preferred mobile banking service and follow the instructions. The minimum deposit is ৳500 for each method. You can log in to e baji and get started right now.
Yes. On your first deposit at e baji, you can receive a 100% bonus, up to ৳20,000. For example: deposit ৳1,000 and ৳1,000 in bonus is added, giving you a total balance of ৳2,000. To withdraw the bonus, you must wager the bonus amount 20 times. Full terms are available on the Terms & Conditions page.
Still have questions?
If you did not find your answer on this FAQ page, the e baji support team is ready to help directly. Any time of day, any day — contact us in Bengali or English.
Get direct support
24/7 Live Chat Log in to the site and start a live chat at any time — you can speak in Bengali.
Email Support For detailed issues, write to us by email: [email protected]
Bengali & English Support is available in both languages — choose whichever suits you.
Keep these in mind for a faster resolution
- Have your username and transaction ID ready before getting in touch
- Attach a screenshot of the deposit or withdrawal if you have one
- Mention the date and time of the issue
- Read the responsible gaming guidelines
- All services are for those aged 21 and above