e baji Privacy Policy

e baji is a trusted online gaming and betting platform, committed to providing safe and transparent services to users in Bangladesh. This privacy policy explains what information we collect when you use e baji's website or mobile app, why we collect it, and how it is used and kept secure. By using this website, you are considered to have accepted the terms of this policy.

This policy should be read alongside e baji's Terms and Conditions, as both documents together form the complete terms governing the use of your account.

Information We Collect

e baji collects the following types of information to provide its services. The purpose of data collection is always specific, transparent, and aimed at improving your experience.

1.1 Information You Provide Directly

Information you provide directly at the time of registration or during account management includes:

• Full name, date of birth, and national ID number (where applicable)
• Mobile number and email address
• Username and password for login
• Payment details: numbers and information required for bKash, Nagad, Rocket, or bank transfers
• Information provided during contact and support requests

1.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• Device information (operating system, device type, browser version)
• IP address and approximate location
• Session duration, pages visited, and click patterns
• Information obtained through cookies and similar tracking technologies
• History and statistics of betting and gaming activity

Purpose of Data Use

e baji uses your information only for the following legitimate purposes. We never use your information unnecessarily or sell it to third parties.

• Account Management: Registration, verification, login security, and identity confirmation.
• Financial Transaction Processing: Safely completing deposits, withdrawals, and bonus payments.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Fraud Prevention: Detecting suspicious activity and protecting account security.
• Service Improvement: Analysing user experience to make the platform better.
• Notifications and Communications: Sending important account updates, OTP verification messages, and promotional offers (with your consent).
• Responsible Gaming: Monitoring usage patterns and taking necessary steps in line with our responsible gaming policy.

Data Sharing and Third Parties

e baji does not sell or rent your personal information to any third party. However, limited information may be shared in certain specific situations necessary for operating the service:

3.1 Service Provider Partners

We work with trusted technology partners for payment processing (bKash, Nagad, Rocket, and bank transfers), technology infrastructure, and fraud prevention. These partners receive only the information necessary to carry out their functions and are required to follow our privacy standards.

3.2 Legal Obligations

We may be required to provide certain information to comply with applicable laws in Bangladesh or in response to a valid request from a legal authority. In such cases, only the minimum information required by law is provided.

3.3 Business Transfers

In the event of a structural change to the business, user data may be transferred, but the new entity will be required to maintain the same standards as this privacy policy.

Data Security Measures

e baji has put in place industry-standard technical and organisational measures to ensure the security of your information.

• SSL Encryption: All communications on the website and app are encrypted using SSL technology, which prevents information from falling into third-party hands while in transit.
• Secure Servers: Data is stored on secure servers with strict firewalls and access controls to prevent unauthorised access.
• OTP Verification: Identity is verified by sending an OTP to your mobile during suspicious logins or important transactions.
• Regular Security Audits: Regular security assessments are carried out to identify system vulnerabilities.
• Staff Training: Only authorised staff have access to personal data, and they receive strict privacy training.

While we ensure the highest standard of protection, the transmission of information over the internet is not entirely risk-free. You are also responsible for keeping your password secure and not sharing your account details with others.

Cookie Policy

e baji's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions, validate security tokens, and ensure the core functionality of the website.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytical Cookies: Help improve the service by collecting website usage statistics; these are not personally identifiable.

5.2 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Data Retention Period

e baji retains your information only for as long as necessary. The general policy is:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: After an account is closed, information may be retained for a set period in accordance with legal and financial record-keeping obligations.
• Transaction Records: Financial transaction records are kept for the required period in accordance with relevant regulations.
• Marketing Data: If you withdraw your consent, this is stopped immediately.

Your Rights

As a user of e baji, you have the following rights regarding your own information. Contact our support team to exercise these rights.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances you have the right to request that your information be deleted, subject to legal obligations.
• Right to Opt Out of Marketing: You have the right to opt out of promotional communications at any time.
• Data Portability: In certain circumstances you can request to receive your information in a structured format.

Detailed information on your questions and data rights can be found in our FAQ section.

Age Restrictions

All e baji services are intended for persons aged 21 and above. We do not knowingly collect information from minors. If a user provides a false age at registration, the account may be immediately suspended and any collected information will be deleted.

If you believe a minor has registered on our platform, please inform our support team. We will investigate promptly and take the necessary action.

Policy Changes

e baji reserves the right to amend or update this privacy policy from time to time. You will be notified of significant changes via your registered mobile number or email. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The date of the most recent policy is shown at the top of this page. You are advised to visit this page regularly to stay informed of any important changes.

Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• 24/7 Live Chat: directly from the website or app
• Email: [email protected]

We provide support in both Bengali and English. Any request related to your data protection is treated with the highest priority and responded to within a reasonable time.