Responsible Gaming Guide at e baji
Betting and casino games can be a form of entertainment — but to make sure they do not become a problem, e baji has prepared effective tools and guidelines. Know your limits and stay in control.
Why Responsible Gaming Matters
Online betting and casino games can be a legitimate form of entertainment, but they also carry financial and psychological risks. e baji believes every player has the right to play in a safe, informed, and controlled environment. So we are not limited to providing games — we are equally committed to protecting every user.
Responsible gaming means playing for entertainment, not to recover lost money. When playing starts to feel pressured, anxious, or compulsive, that is when a problem begins. Our Terms and Conditions contain detailed gaming policies that every user should read.
The effects of problematic gambling behaviour are not limited to the individual — they can also affect family, friends, and working life. So staying aware yourself, and helping when you notice signs of trouble in those around you, is everyone's responsibility.
e baji provides various tools and safeguards that users can control through their own accounts. Using these tools is not a sign of weakness — it is proof of an informed and responsible decision. For any questions, you will find more information on our FAQ page.
Remember: betting is never a reliable source of income. There is no guarantee of winning any bet, and in casino games the house has a long-term advantage. Only use money for betting that you can afford to lose without it affecting your daily life.
Self-Limit Control Tools
The following tools can be activated directly in your e baji account.
Set a Deposit Limit
Set a daily, weekly, or monthly upper limit on deposits. Once set, this limit takes effect immediately; increasing it requires a waiting period.
Session Time Limit
Set a time limit for how long you play in one sitting. When the set time is up, the account will automatically end the session and show a prompt to take a break.
Loss Limit
If you do not want to keep betting after losing a set amount, set a loss limit. Once that amount is reached, further bets will be blocked.
Cooling-Off Period
If you want to take a break from gaming for a few days, activate a cooling-off period of 24 hours to 30 days. You will not be able to log in during this time.
Self-Exclusion
If you want to keep your account closed for a longer period, choose the self-exclusion option. Exclusion is possible from 6 months up to permanently. See details below.
Gaming History Review
Log in to your account to view your deposit, withdrawal, and betting history at any time. Reviewing your own behaviour is the first step toward awareness.
Self-Exclusion Process
Self-exclusion is the strongest protection available. Once activated, the account cannot be reopened before the set period ends. No promotional messages will be sent while self-exclusion is active.
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1Log in to your e baji account and open Account Settings.
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2Go to the "Responsible Gaming" section.
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3Choose the self-exclusion period — 6 months, 1 year, or permanent.
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4Complete the confirmation. The account will be closed immediately.
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5If you need help, contact our team via 24/7 live chat.
Warning Signs of a Problem
If you notice the following signs in yourself or someone you know, consider seeking support.
Trying to recover lost money
Placing repeated bets to win back money after a loss is the most common sign of a problem. This cycle usually leads to even greater losses.
Hiding it from family or friends
A strong urge to conceal the amount of betting or gaming from people close to you is a concerning sign.
Neglecting daily responsibilities
Prioritising gaming over work, study, or family duties, or feeling restless and irritable when unable to play.
Spending money needed for essentials on gaming
Using money meant for rent, groceries, or a child's education on betting is the start of a financial crisis.
Mood swings and anxiety
Excessive excitement after winning and intense frustration or anger after losing — these emotional swings are a sign of an unhealthy pattern.
Social withdrawal
Avoiding family and friends to spend hours playing alone — this is an early sign of a more serious problem.
Where to Get Help
Get the right support rather than trying to cope alone — seeking help is a sign of strength.
e baji 24/7 Live Chat
The e baji support team is available around the clock on live chat. They can speak in Bengali and English to help with setting account limits, self-exclusion, or any other gaming control matter.
Email Support
If you prefer not to speak directly, contact us by email. The team responds in both Bengali and English. The email address can be found in the "Contact Us" section of your account.
Family and Friends
Telling someone you trust about a problem is often the most effective first step. Having a family member or friend by your side makes managing the situation much easier.
Professional Counselling
Seeing a psychologist or counsellor is nothing to be ashamed of. Gambling addiction is a recognised mental health condition and it can improve with professional treatment.
National Mental Health Services
Government hospitals in Bangladesh have mental health departments. Free or low-cost consultations are available at the National Institute of Mental Health (NIMH) and district hospitals.
Self-Help Groups
Talking to people who have been through similar experiences often provides additional support alongside professional counselling. Such groups exist both online and offline.
e baji's Commitment
Steps e baji has taken as an organisation to ensure responsible gaming:
Healthy Gaming Habits
A few simple rules can help you play responsibly. First, set a budget before you start playing and never spend more than that budget. Second, set a time limit — playing for too long in one stretch reduces your ability to make good decisions.
Third, never bet under the influence of alcohol or anything else. Fourth, do not treat betting as a source of income — it is for entertainment, not earnings. Fifth, remember that the outcome of each game is independent and has no connection to previous wins or losses.
Take regular breaks and spend time on other hobbies and social activities. Gaming is a small part of life — do not let it take over.